FAQs
Q: Where do you host pupnics®?
A: We currently serve the central San Diego area, including Shelter Island, Fiesta Island, Balboa Park, and Kate Sessions, in addition to local San Diego parks and private approved locations (like Airbnbs or your backyard). You can check out our location guide here.
Q: Do you provide alcoholic beverages?
A: At this time we do not provide any alcohol at our picnics. There are a few public parks in San Diego where you can legally bring your own drinks, but please enjoy at your own risk—we cannot be held responsible for any unauthorized activity or fines/tickets issued to you during your picnic.
Q: How early should I book?
A: In order to properly plan your event, we require a minimum of 48 hours to book your pupnic. However, we recommend booking at least 1-4 weeks before your preferred date as we book up fast and have more time to get all the details just right.
Q: What happens if I’m running late or need to leave early?
A: There is a 10 minute grace period, but please let us know ASAP if you’re running late or need to leave early so that we can plan accordingly. You must wait for our team to arrive for clean-up before leaving the pupnic® area.
Q: Do you have a maximum number of guests?
A: At the moment we set up picnics for small groups up to 10 people. Please contact us if you have an inquiry for a larger party size.
Q: Do I need to clean up?
A: Nope! We provide a wastebasket at each picnic in case you have specific trash you want to toss, but full breakdown and clean-up is included in every pupnic® package.
Q: Do pupnics come with food?
A: All our pupnics® come with sparkling water and treats for your pups as well as add-on pupcuterie options, but we do not include human food for pupnics® unless specified. We encourage you to bring your own food to fully enjoy our picnics. We are happy to help you coordinate charcuterie board and food deliveries from our local partners.
Q: Do you accommodate dietary restrictions/allergies?
A: Yes, we can accommodate dog dietary restrictions or allergies in our pupcuterie boxes. Just leave us a note in our questionnaire or DM us!
Q: How do I pay?
A: We accept debit or credit card payments via Square. You must provide a card on file and a $75 non-refundable deposit is required for any booking. Please note that your booking is considered *UNCONFIRMED* until we run your card on file. The remaining payment is due within 24 hours of the time of your scheduled pupnic®.
Q: What is your cancellation policy?
A: Our initial $75 deposit is non-refundable. However, we totally understand that last-minute things happen—so if something comes up, please reach out as soon as possible and we are happy to reschedule your picnic to another date that works for you.
Q: Is your business sustainable?
A: We care about the environment and doing what we can to ensure the least amount of waste possible. Many of our unique picnic items are thrifted from vintage stores and estate sales. Our merchandise is made with sustainable fabrics using eco-friendly processes. In addition, whenever possible we try to use reusable, recyclable, and biodegradable materials in our set-ups.
Q: What happens if something gets damaged?
A: We charge a damage waiver charge of $50, in addition to a replacement cost of lost or damaged items at our discretion.
Q: Do I need to bring a dog?
A: All our pupnics® are dog-friendly and come with pup treats and a water bowl, but you don’t have to bring a dog. We just think pups make picnics more fun 😉 For those attending without furry friends, pup treats can be substituted for packaged human snacks.
Q: How do I book a pupnic®?
A: Visit our Pupnic® Page to choose your package, date, and time. You can also check out the full step-by-step process on our how to book page!
Q: What happens if it rains?
A: It's not often we get rainy weather in sunny San Diego, but if it happens you've got options. We can either move the setup indoors to your home or reschedule your pupnic® to another time when the weather permits.
Q: What COVID-19 precautions are you taking?
A: We thoroughly wash and sanitize tables, blankets, pillows, linens, and picnic materials before and after each setup. Our team is extremely conscious to do everything possible to ensure everyone is safe during this time.
Q: Do you travel outside of central San Diego?
A: If you are located outside of central San Diego, we are still open to setting up a pupnic or event for you! We charge a travel fee of $0.65 cents/mile. Please reach out to us before booking to confirm your location and total travel fee cost.
Q: Do you offer collabs?
A: We’re always looking to connect and collaborate with other local San Diego businesses! Please contact us to discuss more details if you are interested in a partnership or collaboration opportunity.
